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Frequently Asked Questions

What is Kareenelle Kustoms Gifting Co.?

Kareenelle Kustoms Gifting Co. is a creative, luxury concierge gifting & design brand that creates custom gifting for a wide array of life's special moments. Our gifts are intended for ALL ages & events.

What events do you provide gifting for?

We provide made-to-order gifting options for a wide array of events. We gift for baby showers, birthdays,  graduations & gender reveals, just to name a few. If there is an event that you are unsure we provide gifting for, please submit an inquiry via our "Place An Order" tab. We just may surprise you!

Where are you located?

Kareenelle Kustoms Gifting Co. is based in Brooklyn, New York.

What makes Kareenelle Kustoms different from every other custom gifting company?

The answer to that is very simple. Considering that we are a made-to-order gift brand, all of our creations are 1-of-1. Each one of our gifting options are created using the finest of materials and premium supplies. They are also tailored to the individual specifications of the respective client and their recipient . No gift will EVER be duplicated or re-created. When we say "kustom", we MEAN "kustom".

How do I place an order?

To place an order for custom gifting, please utilize our "Place An Order" tab. Once you have filled out the order request, please allow 24-48 hours to be contacted for a gifting consultation. Kick your feet up... we'll handle the rest.

How long is the gifting process?

To fully participate in the Kareenelle Kustoms Gifting Experience, please allow 3-5 weeks for gift production. We will periodically update you on the progress of your item via client portal once production has commenced.

Do you have rush options if expedited gifting is needed?

Absolutely. Expedited service is available for an additional fee. This fee is based on "needed by" date and size of the gifting option.  Should delivery be needed, there is an additional delivery fee that will be administered. If there is a high probability you will need your gift created in less time than the standard 3-5 week production period, PLEASE make sure to state that on your initial order request. We try to accommodate our clients as best as possible. Anything is possible with your help. Let's work together.

Is shipping/delivery available?

Absolutely. LOCAL DELIVERY --Local delivery is available for an add'l fee.  Local delivery area is limited to Brooklyn & Queensborough. Inquiries are welcomed.  SHIPPING -- We ship across the 50 states for your convenience. Feel free to inquire about a shipping quote. INTERNATIONAL -- At this present moment in time, we are unable to ship internationally due to customs restrictions. We apologize for any inconvenience. ** Upon the shipping of your item, you will receive an email containing tracking information and expected date of delivery.  ** Once items have been confirmed as shipped & are in possession of the delivery carrier, we are not responsible for unexpected circumstances delaying delivery.**

What payment options are available?

We accept all major credit cards, as well as other various methods of payment. Upon agreement of project  acceptance on behalf of both parties, an electronic invoice will be administered via the client's email and will outline ALL various forms of accepted payment types.

How do I contact customer service?

For assistance, please email us at info@kareenelle.com. Assistance will also be available via the client portal(if applicable). Please include all relevant information pertaining to your inquiry as to be provided with appropriate assistance. 

Our Policies

COVID-19 SAFETY, SHIPPING & DELIVERY POLICY

SAFETY PRECAUTIONS -- Due to the sensitive nature of the pandemic at hand, we guarantee the safety of our creators, as well as our clients/customers. Ensuring the seamless process of production coupled with safety, strict guidelines have been put in place to ensure the proper disinfection/sanitization of our production/creative space along with the consistent and correct usage of PPE, according to the Public Safety/Health Department. 


SHIPPING -- Upon the shipping of your item, you will receive an email containing tracking information and expected date of delivery.  ** Once items have been confirmed as shipped & are in possession of the delivery carrier, we are NOT responsible for unexpected circumstances delaying delivery.** 

RETURN POLICY

Due to the nature of our gifting options being made-to-order, we do not accept returns. ALL SALES ARE FINAL.

CANCELLATION POLICY

Due to the nature of our gifting options being made-to-order, there is a 48 hour window for cancellations. Should you choose to cancel, please understand that DEPOSITS ARE NON-REFUNDABLE. If payment has been made in FULL, client will have 50% of their payment refunded via the original form of payment. ALL SALES ARE FINAL.

FRAUD POLICY

We regret to inform, if there is any indication of fraudulent behavior on behalf of a client, we will be forced to refuse any future handlings of service directly related to Kareenelle Kustoms Gifting Co. and its gifting practices. As a result, all proposals/contracts/agreements will be VOID and production will immediately be halted. We apologize for the inconvenience.

Copyright © 2022 Kareenelle Kustoms Gifting Co - All Rights Reserved.

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